Pan-Net WebShield is a web application firewall in cloud. It can protect your web application hosted anywhere on Internet in few easy steps. No need to migrate your application or DNS records to use the service. Register now and deploy your first WebShield Instance.
WebShield runs in Pan-Net DataCenters decoupled from the protected application. No need to do any migrations or integrations to start using WebShield.
Customer can onboard without any interaction with Pan-Net engineers due to detailed notifications provided throughout the whole deployment process.
Customer can review logs and metrics related to his/her WebShield Instance thus having complete view of all attacks and performance statistics.
The portal allows the customer to easily view, configure and update the WebShield instance to provide best protection of the backend application.
No bandwidth limitation (FUP applied)
TLS certificates for free including automated renewals
Blocking and Logging-only mode supported
Flexible configuration of firewall rulesets
Ruleset maintenance and updates included
Rapid configuration change propagation
Access to logs
Access to performance statistics
Managed services: Vulnerability assessment, Custom ruleset definition, Guided provisioning
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WebShield is a Web Application Firewall (WAF) that helps you protect your websites and web applications against various attack vectors at the application layer (OSI Layer 7). This whitepaper outlines current recommendations for implementing Pan-Net WebShield to protect existing and new Web applications. This paper applies to anyone who is tasked with protecting Web applications.
HTTP(S) is the foundation of data communication for the World Wide Web (www), and functions as a request-response protocol for communications. Mobile apps, cloud computing, API communications, Intranet applications and webmail are common tools we use every day. These applications are all communicating over HTTP(S).
Experience shows that patching web site source code can take longer than expected, depending on the affected component, development resources, and how agile the company is in applying and validating software updates. That's where Pan-Net Webshield WAF comes in. This is an immediate remediation tool that is able to protect your web applications against attacks and gives your development team time to fix important security issues.
Pan-Net WebShield is a cloud-based WAF acting as a filtering element between your application and potential attackers. The traffic is routed to the WebShield by a simple DNS change on the customer's side. WebShield inspects the traffic coming to your application and automatically drops all traffic with malicious patterns based on customer's configuration. Pan-Net engineers take care of keeping the Pan-Net WebShield rule-set up to date and effective.
Wea are focusing on Customers comfort. Pan-Net WebShield examines service traffic from multiple dimensions to accurately identify malicious requests and filter attacks, reducing the risks of data being tampered with or stolen.
Start protecting your web applications and blocking attacks now! We'll help you do this quickly.
To start utilizing the Pan-Net WebShield service it is needed to register your company. Fill in all relevant fields in the Pan-Net WebShield registration portal:
We need to verify, whether the email sent in the registration form is correct. It is done by click on the confirmation link sent to email address. After successful confirmation, there will be given own space (customer's account) for deploying and undeploying (managing) Pan-Net WebShield instances. At this point registration is successfully finished and customer's account created.
Once logged in, you will see that you do not have any Pan-Net WebShield instance, but the request button to create the first/new one is there.
Customer creates first instance selecting the tab "Instances" and clicking to the "+" button on the right side.
After click on "+" window name "Add Pan-Net WebShield Instance" will appear with few mandatory fields which need to be filled in. After filling in all mandatory fields button "REQUEST NOW" has to be pushed.
In case You are coming from Deutsche Telekom AG Group, please note that payments and invoicing are managed manually by contacting email@example.com.
All other business customers will be redirected to the payment gateway (PGW). We are using as PGW Stripe. Customer is expected to provide the following billing-related data:
This picture is just ilustration of our Stripe payment page implementation. It can vary at time.
We have integrated Stripe in the way that we never see card data at all. We use the script on our portal, the credit card data entered payment into the form is never sent to our server. Instead, the data is sent directly to Stripe. Based on the customer's data provided to Stripe, Stripe will perform checks (VAT ID existential check, etc.) and if all checks will be successful, Stripe will process payment.
After successful customer's payment Pan-Net WebShield deployment starts automatically. Customers can see the changes in the portal selecting instances and checking the status in the left top corner. Icon of a "bank card" will be exchanged for "construction spanner". This is the moment when Pan-Net WebShield has been mounted and created in our cloud environment.
Customer needs to delegate DNS validation to us (Pan-Net, Pan-Net WebShield). You can find the message in email and on the Pan-Net WebShield portal as well. The reason is that we need to obtain a TLS certificate for user`s WAF instance in the name of his/her application/web-page which should be secured by the Pan-Net WebShield.
When secured web-page or application has https before they choose Pan-Net WebShield to secure it. We will keep this https however we need to decrypt the content, inspect it and then based on back-end encrypt back or keep it un-encrypted.
This step needs some technical knowledge how and where to change your DNS entry with entry mentioned in email.
Customer needs to go to his/her DNS and make this change - exact copy/paste line from the email/message box and "Save" changes.
For customers convenience, here is a list of popular domain provider knowledgebase entries to help them change their DNS records:
Note! Note that these sites were current at time of publication and are not affiliated with Pan-Net Networks.
This message is also in users account message box - you can see new messages in this message box on the portal at the top right corner - the wording is the same as you can find in your mailbox.
User needs to wait some time until this changed record will take effect.
After successfully delegated validation to us You will be informed about that in the portal message box in Your account, and also there will be sent an email.
The next phase starts automatically after delegating validation. This phase is called "Provisioning".
The message looks like: "Your ACME DNS CNAME record is valid". It means, we have checked that you are an owner/administrator of web-page/application and we can start deployment of your Pan-Net WebShield instance.
After this message appears the customer's Pan-Net WebShield instance is being built. This is running invisibly for customer on the background.
When the "Build" is successful customer will have Pan-Net WebShield instance - cluster consisting of 2 instances. Information will be sent to message box and in mailbox.
At this moment You have created Pan-Net WebShield instances, but traffic is not redirected to flow through them yet.
To force application traffic to go through Pan-Net WebShield instance You need to apply 2nd DNS change and modify primary application DNS record to point to the WebShield FQDN can be seen in the message already received or in instance line for a certain application.
Without this step, Pan-Net WebShield is created but it flows directly to webpage/application without inspection. This happens because DNS will "route" all customer traffic directly to web page/application - based on their entry.
To protect this webpage/application with Pan-Net WebShield, we need to redirect all traffic towards Your web-page/application. Your Pan-Net WebShield is able to inspect all traffic and afterward forward only "healthy" traffic into the web-page/application.
After successful DNS redirection status icon will be changed to: "Pan-Net WebShield instance in operation"
Now, traffic is redirected to Pan-Net WebShield, but Pan-Net WebShield is not "Active". You need to click to the "Activate" slider in the instance window under Your account - to activate "Blocking mode".
Without this step WebShield will be only logging potential risks or suspicious behavior but nothing will be blocked.
This behavior can be verified also in browser typing URL of website. When before deploying Pan-Net WebShield your application work on port 80 (http) now, after successful Pan-Net WebShield deployment your customers will see that the traffic is encrypted, you are using 443 (https) -> you can check it be visitng your application/webpage and on to url line you will see "lock" icon in front of your webpage url.
Another possible method, how to check that your instalation of Pan-Net Webshield was successful is that you will write to the url line `www.urlofyourapplication.sk/webshieldtest -> if everything works like it should you will see black page with `403` code and text "Unfortunately, you do not have access to this page."
Directly on the Pan-Net webshield portal you can check all your instancies and their state under tab "Instance". There is a list of them all. Required state when application in behind should be protected by that insntance is as you can see on following picture.
This section describes how to view event logs in a specified time (for example today, etc.), including attack and request statistics, the number of attacks from the top source IP addresses, and event distribution.
Prerequisite: Available, for instances running under higher than Business plan (Premium package) with advanced support and customized features
Log into Pan-Net Webshield portal.
Click in the upper right corner of portal. Select Instances. Choose specific instance from the rows. Find the icon looks like "bar graph" - View statistics - on the right side and open.
For "Business package" you will be able to see the number of blocked request for every instance: For "Premium package" you will be able to see more details for every blocked request:
Sign into the Pan-Net Webshield portal. Click on tab "Account/Payment". Go to the bottom of the page and click on "here" referring to change your password.
After you click "Password Reset" windows will appear.
You need to write down your email address - you are currently using for this account - link for reseting your password will be send there. Do not forget to check the "Captcha".
When you receive reset link to your email, click on it - you will be forwarded to the reset page for Pan-Net WebShield portal. There you have to provide new password with sufficient complexity. Thats all, next time you will log in to your account use your new password.
Info! Link to reset your password has expiration set to 30 minutes, so start to change your password when you have enough time and access to your mail address to finish it. If you will not be able to finish change, you have to use your old password during next log in.
Sign into the Pan-Net Webshield portal. Click on tab "Account&Payment". Use the button "Update"
You can update your "Name" and also your email address define during the account creation. All your instances stay under your new account without any change. All subscriptions will continue, but invoices/receipts will be deliver to the new mail address.
Sign into the Pan-Net Webshield portal. Click on tab "Account&Payment". Use the button "DELETE"
Deleting Your account means that all instances under your account will be canceled and deprovisioned. All subscriptions will be suspended, and we will stop invoicing you.
Warning! Before you do this action, we strongly recommend review your DNS record for your application/site and point it to the right backend server.
Sign into the Pan-Net Webshield portal. Click on tab "Account/Payment". Go to the bottom of the page and click on "here" referring to payment data.
On the right side of the page you can see Payments methods.
Here are listed all cards You have used. You can decide to delete card or make it as default one.
Customer can also add another card by clicking on the button "+ Add payment"
Sign into the Pan-Net WebShield portal. Click on tab in upper part of the portal “Account&Payment“. Go to the bottom of the page and click on “here “referring to managing of payment data (see picture above). In the section Billing History you can select the date when your payment has been processed. Click on the icon "square with arrow". Receipt will be shown where you can download PDF documents. First document relates to PDF version of Receipt and second one relates to Invoice.
In case of unsuccessful payment (e.g. insufficient funds, etc.) Customer can pay using another card/perform the payment again. Login into the portal. Go to the bottom of the page and click on "here" referring to payment data (see picture above). Scroll down to the part BILLING HISTORY. Select the date where Your instance indicates status: "Unpaid".
Click on the icon next to the date and perform payment.
Note! ZIP code is also expected to be filled in. Should be disclosed according to your bank account setup.
You can upgrade/downgrade instance from Business package to advanced setup (Premium plan) and vice versa. Please contact our support for upgrade firstname.lastname@example.org as the Premium plan is highly customizable (feature setup & price dependency). To find your current plan click on tab "Account&Payment" and you will see your actual plan on the upper right corner.
Note! Customer plan, doesn't matter whether Business or Premium, is applied to all instnaces under the customers account. If customer want to have some instancies in Business plan and other in Premium plan, then we recommend to create two sepparate customers account and assign isntances based on subscription plan to certain account.
There is also the possibility to update any of your instances anytime. To start do that, you need to go to the "Instance" tab, and find the right instance to update. For this instance click to the "Pencil" icon as you can see on the followin picture:
Then you can update/change the following data:
To delete a Pan-Net Webshield instance perform the following procedure.
Sign in to the Pan-Net Webshield portal. Click in the upper right corner of portal. Select tab "Instances". Choose specific instance from the rows.
Warning! Deleted, terminated, or released instances can't be recovered.
Click on the "Bin" icon - Delete Instance. Once You have decided to delete Your instance, we will cancel Your subscription and stop sending invoices related to this instance from the next subscription period (in case you are non DTAG business customer using your credit/debit card).
Warning! Before you do this action, we strongly recommend reviewing your DNS record for your application/site and point it to the right backend server.
Pricing is detailed on Webshield pricing page. Pan-Net Webshield has flat pricing structure, it means no additional costs on top of mentioned.
We are offering the WebShield as a flat rate product. There is no charging based on consumed bandwidth or requests per second. We do apply automated DDoS protection which can be tighten by the customer on per WebShield Instance basis. Also Pan-Net WebShield have not define any form of commitment towards the customer (time etc.)
Pan-Net WebShield is committed to providing you with the most thorough support. Through online documentation, telephone help, and direct email support. Pan-Net WebShield ensures that your questions will be answered in the fastest time possible.
In the Business package we will provide support 5 days a week, during the business hours. There is best effort support during the weekend days and holidays, but we will approach you defintelly next business day at the latest.
In case you subscribe for Premium package, we will provide support 24x7 (if you will agree on it).
Access online information at: Pan-Net Webshield portal